We have a strict quality control system and all of our dolls are inspected prior to shipping. The dolls are packed in a secure manner so as to reduce the chance of damage during shipping.
Please inspect your doll on arrival and immediately report any defects or damaged items. For some possible damages such as makeup or nails we can ship the necessary kits to fix your doll.
Due to the nature of sex dolls we cannot offer refunds for any other reason than the product is damaged on arrival. If, on arrival, there is a severe issue such as a broken head or disjointed skeletal system please report that immediately (within 24 hours) and in that case the doll may be repaired or replaced. In no case is the doll covered if it is has been damaged by use.
For damages on arrival contact: Support@Dollmotions.com